Privacy Policy
Last Updated: August 10, 2026
AfliGrocery (“we,” “us,” or “our”) operates a grocery business in the United Arab Emirates and provides this Privacy Policy to explain how we collect, use, and protect your personal information when you visit our website at https://app407.afliweb.com or engage with our services. By using our website or services, you agree to the practices described in this policy.
**Information We Collect**
We collect information you provide directly to us, such as when you create an account, place an order, contact our support team, or subscribe to our updates. This may include your name, email address, phone number, delivery address, payment details, and order history. We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, pages viewed, and the dates and times of your visits.
**Use of Data**
We use the information we collect for the following purposes: to process and deliver your grocery orders, to manage your account, to provide customer support, to improve our website and services, to send you transactional communications such as order confirmations and delivery updates, and, where you have consented, to send you promotional offers and newsletters. We may also use aggregated, anonymised data for analytical and business planning purposes. We do not sell your personal information to third parties.
**Cookies and Similar Technologies**
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our site. Cookies are small text files stored on your device. We use essential cookies that are necessary for the website to function, as well as analytics cookies that help us measure site performance. You can control or disable cookies through your browser settings; however, please note that some features of the website may not work properly if cookies are disabled.
**Third-Party Services**
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and IT service providers. These third parties are contractually obligated to protect your data and may only use it to perform services on our behalf. We may also disclose your information where required by law, regulation, or legal process, or to protect the rights, property, or safety of AfliGrocery, our customers, or others.
**Your Rights**
You have the right to access the personal information we hold about you, to request correction of inaccurate data, and to request deletion of your data, subject to applicable legal and contractual obligations. You may also object to or restrict certain processing activities, and you have the right to withdraw any consent you have previously given. To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws of the United Arab Emirates.
**Data Security**
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the internet is completely secure, we strive to protect your data and regularly review our security practices.
**Contact Information**
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
AfliGrocery
Business Bay, Dubai, United Arab Emirates
Email: hello@retail.ae
Phone: +971123456789
**Governing Law**
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
